How we enabled Database Tycoon to redefine and optimize their existing workflows in order to address their changing needs as an evolving boutique data consultancy, empowering them to maximize their capabilities and potential:
Getting Your Consultancy’s House in Order
Outcomes
Revamped and deployed refined processes for 6 core workstreams
Empowered team members to take full ownership of their existing functions
Created 3 new workflow processes to remove responsibility from Founder
Refocused founder’s ability to concentrate on big-picture strategic thinking
Context
Database Tycoon is a boutique data consultancy in the early stages of its growth, where the founder struggled with building processes and structure around his team’s operational needs.
This became evident in how team members interacted with each other in daily meetings and thought about their functions, leading to friction in their day-to-day operations and preventing them from scaling as needed
Objectives
Understand and refine existing workflows and processes across all workstreams
Implement new processes to remove operational burden from Founder
Co-create and coach team members on collaborative approaches for processes
Client Perspective
Superposition completely revamped my team's processes with their custom whiteboard templates. I never put much thought into how to structure a meeting before, and their coaching showed me that I was missing out on a lot of good team discussions. Now my team and I work together more effectively, and we enjoy our meetings more. Superposition's coaching is what made it possible!
Stephen Sciortino, CEO - Database Tycoon
How We Did It
Phase 1: Kickoff Workshop
Completed initial half-day discovery session to define structure for processes to target internally
Focused session on defining the full list of internal process challenges across the team
Paid particular attention to ongoing culture and team practices, as well as potential areas for quick improvement across day-to-day operations to build an action plan
Completed a number of mini-workshops and review sessions with each member of the Database Tycoon team, including: sales, partnerships, marketing, account management, and other major functions
Over the course of ten weeks, each team member had the opportunity to voice ongoing issues, work with our team to refine new versions, and roll out improved workflows
As required, additional sessions were held to provide each team member coaching on facilitation for individual workflows
As we went along, regular cadences were set up with Stephen (CEO) to discuss progress, adjust specifics and define next steps in terms of tactical impact
Phase 2: Deep-Dive Workshops
Using feedback from workshops in Phase 2, defined key processes to create based on the missing components in Database Tycoon’s needs
Completed a series of ideation sessions with Stephen to understand specific gaps, clarify intent, and iteratively rollout MVPs for each improved workflow
